Privacy Policy for DJB Electrical Services
Effective Date: [03/02/2021]
Last Updated: [01/03/2025]
DJB Electrical Services (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, and business.
By using our website (djbelectrical.co.uk) or engaging with our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect various types of personal information depending on how you interact with us. This includes:
1.1. Information You Provide Directly
• Contact Information: Name, address, telephone number, email address.
• Payment Details: Bank details, credit/debit card details (processed securely through third-party payment providers).
• Service Information: Details about the electrical services requested, project location, and customer preferences.
• Communication Data: Messages sent via our website, email, or phone.
• Feedback and Reviews: Testimonials or ratings provided by you.
1.2. Information Collected Automatically
When you visit our website, we may collect:
• Device Information: IP address, browser type, operating system, device type.
• Usage Data: Pages visited, time spent on the site, navigation paths, and referral sources.
• Cookies and Tracking Technologies: See Section 7 for details.
1.3. Information from Third Parties
We may receive data from third-party sources, such as:
• Business Partners: Suppliers, subcontractors, or professional contacts.
• Marketing and Advertising Partners: Online advertisers, analytics providers, or social media platforms.
• Public Sources: Government registers or publicly available data.
2. How We Use Your Information
We process your personal data for the following purposes:
2.1. Service Provision and Customer Support
• To provide electrical services, installations, and maintenance.
• To process payments and issue invoices.
• To communicate with you regarding bookings, appointments, and queries.
2.2. Business Operations
• Managing contracts and agreements.
• Sending service updates or administrative notifications.
• Maintaining internal records for accounting and legal compliance.
2.3. Marketing and Promotions
• Sending promotional emails, newsletters, and special offers (with your consent).
• Personalizing advertising and website content.
• Displaying customer testimonials (with permission).
2.4. Security and Fraud Prevention
• Protecting against unauthorized access, fraud, and cyber threats.
• Complying with legal obligations and law enforcement requests.
3. Legal Basis for Processing Data
We process personal data based on the following legal grounds:
• Contractual Necessity: When processing is required to fulfil a contract (e.g., providing electrical services).
• Legitimate Interests: Where processing benefits our business operations without infringing on your rights (e.g., improving services).
• Legal Obligations: When required by law (e.g., financial record-keeping, tax compliance).
• Consent: For marketing communications, we rely on your explicit consent. You can withdraw consent at any time.
4. How We Share Your Information
We do not sell your personal data. However, we may share information with:
4.1. Service Providers & Contractors
• Subcontractors and suppliers involved in electrical installations.
• Payment processors handling transactions securely.
• IT service providers supporting our website and digital security.
4.2. Regulatory and Legal Authorities
• Government bodies, tax authorities, or law enforcement if required by law.
4.3. Business Transfers
If DJB Electrical Services undergoes a business sale, merger, or restructuring, personal data may be transferred as part of the process.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
• Customer and transaction records: Kept for at least 6 years to comply with tax and financial regulations.
• Marketing preferences: Retained until you unsubscribe.
• General inquiries: Deleted after 12 months unless they relate to ongoing services.
Once no longer needed, data is securely deleted or anonymized.
6. Data Security
We take appropriate security measures to protect personal data against loss, misuse, and unauthorized access. These include:
• Encryption: Secure data transmission via SSL.
• Access Controls: Limited access to authorized personnel only.
• Regular Security Audits: Periodic reviews of data protection practices.
While we strive to safeguard your data, no online transmission is completely secure. We encourage users to take their own precautions (e.g., using strong passwords).
7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience and analyse website traffic.
7.1. Types of Cookies Used
• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Help us understand website traffic (Google Analytics).
• Marketing Cookies: Track browsing behaviour for advertising purposes.
7.2. Managing Cookies
You can modify cookie settings through your browser or opt out of tracking via our website.
8. Your Rights and Choices
Under UK GDPR, you have several rights regarding your personal data:
• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccuracies in your data.
• Right to Erasure: Request deletion of your data (subject to legal retention rules).
• Right to Restriction: Limit how we use your data.
• Right to Data Portability: Obtain and reuse your data elsewhere.
• Right to Object: Opt out of direct marketing or certain processing activities.
To exercise these rights, contact us at accounts@djbelectrical.co.uk. We aim to respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
10. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated to users.
12. Contact Information
For any privacy-related inquiries, contact us:
DJB Electrical Services
Rear of 9, The Street, Sculthorpe, Fakenham, Norfolk, NR21 9QD
Telephone: 01328 258 088
Email: accounts@djbelectrical.co.uk
Website: djbelectrical.co.uk
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.