Terms & Conditions

Terms & Conditions for DJB Electrical Services 

These Terms & Conditions govern all work carried out by DJB Electrical Services. By accepting an estimate and proceeding with an installation, you agree to the following terms:

1. Estimates & Pricing

• All estimates provided are valid for 30 days from the date of issue or unless otherwise stated on estimate 

• Estimates are based on the information provided at the time. Any changes to the scope of work may result in additional charges.

• Any works not specified in the estimate but requested by the client will be charged additionally.

• For all installations exceeding £1,000 NET, a deposit is required according to the payment schedule outlined below.

• VAT is applicable at the standard rate unless the installation qualifies for 0% VAT, which applies only to specific works when completed alongside other zero-rated installations.

2. Payment Terms

• General Electrical Installations: (multiple stage works) A 40% deposit is required prior to the first fix, a further 40% before the commencement of the second fix, and the final 20% upon completion.

• General Electrical installations (single stage works) A 50% Deposit is required before installation begins and 50% on completion

• Solar Panel & Battery Storage Installations: A 25% deposit to secure a booking then 35% is required when work begins, with the remaining 40% due upon completion.

• Air Conditioning Installations: A 50% deposit is required before installation begins, with the remaining 50% due upon completion.

• Heat pump Installations: A 25% deposit to secure a booking then 35% is required when work begins, with the remaining 40% due upon completion.

• EV Charger Installations: 50% when work begins with 50% upon completion of works unless otherwise agreed.

• Final payment must be received in full before any test sheets, certificates, or documentation are issued.

• All payments must be made by bank transfer or another agreed method. We do not accept cash payments over £1,000.

We always work professionally and amicably with all our clients.

However DJB Electrical Services reserves the right to  charge interest on any balance after the due date stated on invoices at 8% above the Bank of England base rate, this interest  will accrue daily, and at the aforementioned rate per annum.

Any outstanding amounts including admin or recovery fees for chasing debts will be collected using the full force of the United Kingdom law as permitted.

3. Cancellation & Refunds

• Any cancellation made within 7 days of the agreed start date may result in the loss of the deposit or additional charges to cover costs incurred.

• In cases where materials have already been ordered, the client is responsible for any costs associated with restocking or returning items.

• If DJB Electrical Services cancels a job due to unforeseen circumstances, a full refund of any deposits paid will be issued.

4. Installation & Workmanship

• All work is carried out to current BS 7671 wiring regulations and any other relevant industry standards. Including building regulations. 

• While every effort is made to complete installations within the estimated timeframe, delays may occur due to unforeseen circumstances such as supply chain issues, adverse weather, or additional remedial work required.

• It is the client’s responsibility to ensure access to the property and necessary permissions are obtained before work begins.

• DJB Electrical Services is not responsible for any delays caused by third parties such as energy suppliers, grid connection approvals, or external contractors.

5. Warranty & Liability

• All electrical installations are covered by a 12-month workmanship warranty from the date of completion extended warranty is available

• All Renewable Installations are covered by a 24 month warranty

• Manufacturer warranties for solar panels, inverters, batteries, air conditioning units, and heat pumps vary by brand and will be detailed in the documentation provided.

• Warranties do not cover damage caused by misuse, accidental damage, or third-party interference.

• Any faults must be reported to DJB Electrical Services immediately. We reserve the right to inspect and rectify issues before external contractors are engaged.

• DJB Electrical Services is not liable for consequential losses, including loss of earnings, property damage, or any other indirect costs arising from system faults or installation delays.

• Insurance-backed guarantee schemes apply only to renewable energy installations.

6. Grid Connection & Regulatory Compliance

• For solar PV, battery storage, and EV charger installations, the client is responsible for ensuring their electricity supplier and Distribution Network Operator (DNO) approve the connection. DJB Electrical Services will assist with applications where required.

• All renewable energy installations comply with NICEIC, MCS, RECC, and TrustMark standards where applicable.

7. Customer Responsibilities

• The client must provide a safe working environment, including access to power, water, and facilities where required.

• The client is responsible for securing necessary planning permissions or approvals, where applicable.

• Structural integrity of the building and existing electrical systems must be adequate for the proposed installation. DJB Electrical Services is not responsible for remedial works required to make a property compliant.

8. Force Majeure

• DJB Electrical Services is not liable for delays, cancellations, or additional costs due to events beyond our control, including but not limited to extreme weather, supply chain disruptions, labour shortages, or governmental regulations.

9. CPA Insurance Backed Guarantee